Specialty Appliances™ has a 10-business-day turnaround time. "Day 1" is when we receive all items/files required to fabricate the requested appliance. "Day 10" is when you can expect the case to arrive at your office. It's that simple! To ensure on-time delivery, provide the desired arrival date for your appliances and the appointment date; this allows us to guarantee that you will receive your appliance before the patient arrives for his/her appointment.
Case scheduling for digital cases occurs during the case submission process in Specialty Appliances™ Customer Portal. See below for examples of how to schedule your cases in the portal!
Non-Holiday Case Scheduling: Count only business days - do not include weekends.
Holiday Case Scheduling: When deciding when to schedule a patient's appliance delivery appointment around a holiday, it is very important to remember that holidays are not considered "business days" and should not be included in the 10 day turnaround time calculation.