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Shipping to Specialty Appliances
Get a Label
When you need to ship an order, you’ll get postage-paid U.S. Postal Service first-class mailing labels to keep things convenient.
Here’s how to get your label:
Phone
- Call customer service at 1-800-LAB INFO (1-800-522-4636)
Request Form
- Complete a supply request form
Shipping to Cumming, GA?
- If you're shipping an analog case/stone model to Cumming, GA, use the link below*
*If you download your labels, carefully affix the label securely to the box so it doesn’t come loose in transit.
Shipping to Suffolk or Richmond, VA?
- If you are shipping an analog case/stone model to Suffolk or Richmond, VA, use the link below*
*If you download your labels, carefully affix the label securely to the box so it doesn’t come loose in transit.
Return Labels
For all returned appliances, regardless of location, use this label:
*If you download your labels, carefully affix the label securely to the box so it doesn’t come loose in transit.
Using Another Carrier?
Use This Address
Some of our customers have existing accounts with other carriers. If you send your case using one of your existing accounts, please be sure to use our street address and not the address on our prepaid mailing label:
Ship Analog Cases/Stone Models to Cumming, GA:
4905 Hammond Industrial Drive
Cumming, GA
30041
Ship Analog Cases/Stone Models to Virginia
3345 Bridge Road, Suite 904
Suffolk, VA 23435
When sending models, ensure they are packaged securely in bubble wrap with additional support inside the mailing box.
Return Shipping
Our standard delivery time is ten business days from the day we receive your case.
All appliances are returned and tracked via UPS. Track UPS shipments by visiting the View Case Status section of the SA Portal.
Rush Cases: If you need an appliance fabricated and delivered to your office in fewer than ten business days, a $85 expedited manufacturing and shipping fee will be applied.