What is the new enhanced portal?

The enhanced portal, Smile Sync, is an upgraded version of our existing platform designed to provide you with a smoother and more efficient experience. It includes new features such as preloaded preferences, support for multiple users within your practice, and a more streamlined case submission process

Do I need to do anything to access the new portal?

No action is required on your part right now. When the enhanced portal becomes available to you, we will let you know. You will log in as you always have, using the same link and credentials.

Will my login information change?

No, your login information will remain the same. You will continue to log in as you did before.

When will the new portal be available to my practice?

We’ll be communicating with you when the enhanced portal is ready for you. Stay tuned for more information!

What improvements can I expect from the new portal?

The new portal offers several enhancements, including:

  • Preloaded preferences for faster and more personalized case submission.
  • Support for multiple users within your practice, allowing you to assign different roles and permissions for different users (We will inform you when this feature is available)
  • Easier case submission with fewer clicks, saving you time and effort.
  • Overall improved experience with a more intuitive and user-friendly interface.

How do I submit cases on the new portal?

The case submission process has been simplified to reduce the number of clicks. You’ll find a more intuitive, user-friendly interface that makes submitting cases quicker and easier. We will be sending you video tutorials on how to submit a case.

Can multiple users from my practice use the new portal?

Yes! The enhanced portal will eventually allow multiple users within the same practice to access and use the platform. You can easily manage user roles and permissions to suit your needs. We will send you an update when this feature becomes available.

Will I still be able to access the portal the same way?

Yes, you will continue to access the portal in the same way you always have. There is no change to the login process.

How can I get support if I have questions or need assistance?

If you encounter any issues or need assistance, our support team is here to help. You can reach out via email or phone, and we'll be happy to assist you with any questions about the new portal.

Will there be training or tutorials available for the new portal?

Yes, we’ll be providing training resources, including step-by-step guides and video tutorials, to help you navigate the enhanced portal and make the most of its enhanced features.

Can I give feedback on the new portal?

Absolutely! We value your feedback and encourage you to share your thoughts after using the new portal. Your input helps us improve the platform to better meet your needs.